GMCPauls Truck Parts
505 Adams Drive / Rockville, IN / 47872
Email- robbinspd1199@yahoo.com

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Due to the fact that less than 2% of sales & correspondence was by phone, we now offer only online ordering & correspondence as we are now licensed as a E-Commerce Business only. Emails received Mon-Fri between 9am-5pm are generally responded to the same day most often within 1-2 hours or less.

Our Hours 

Monday-Friday 9am-5pm EST

Contact Emails Available

robbinspd1199@yahoo.com

GMCPauls@GMCPauls.com

GMCPauls@gmail.com

 

Local Walk In Sales or Parts Pick Up

NO LONGER ALLOWED

We are a warehouse setting and not insured for walk in customers for parts pick up. 

International Orders

WE NO LONGER ACCEPT ORDERS FROM OUTSIDE THE USA All International orders placed online will be voided. This is due to the extreme number of stolen credit cards being used to make purchases from overseas.

Shipping Payment & Return Policies

Credit
GMCPauls Truck Parts 
accepts MasterCard, and  Visa  for your convenience. We also offer payment options with PayPal including Buy now pay later. When placing your order, be sure to include the credit card number and expiration date. If different from person placing order, include card holders name, address, home phone, and business phone.

Special Order Items
Electrical parts, Carpet, Upholstery, drop suspension parts, pre-bent line kits, under-bed conversion tanks and all other parts designated special order items are non-returnable for Exchange or Refund. Special order items must be canceled within 24 hours of ordering otherwise the item can not be cancelled for refund or exchange.

Back Ordered Items
We will notify you of any back orders by email if a items not in stock when you place your order. You then have the option of leaving the item on back order to ship upon arrival or you may request at anytime that we cancel & refund the item before it ships. If a item is not expected back in stock within 30 days of the order we will notify you of this and void & refund that item from the order since we can not supply it in a timely manner.

Refused Shipments
All refused orders will be subject to a 30% restocking fee. GMCPauls Truck Parts will consider the entire order canceled and void with no notification to the customer. The customer will be billed 30% plus all freight charges to and from destination.

 

Shipping Outside Continental USA
  All orders that ship outside the continental USA will be charged additional shipping above those rates shown online at checkout. If you wish to know these costs before ordering please phone or email for any additional shipping costs. We do not ship Truck Freight, Bulk Heavy Weight or Oversized items outside the Continental USA. 

   Alaska & Hawaii are the only locations we ship outside the Continental USA and do not qualify for free shipping on non-oversized items in a order with a parts total of $500.01 or more.

Returns & Cancellations
All sales are final unless part received is defective or other than ordered.
No returns after 30 days.  Defective parts or parts other than ordered ( shipped by us in error ) that are  received must be returned for exchange within 30 days of purchase otherwise you void the ability to exchange it. All parts sold by GMCPauls are warranted to you the original purchaser, to be free from defects in the manufacturing and materials for a period of 30 days from the date of original purchase from us. You must notify us in writing within the warranty period to make a claim. All  defective parts will be replaced with a non-defective part or repaired or refunded at our discretion and we will pay all shipping to you ( Subject to our discretion we may or may not issue a call tag for defective parts so do not dispose of parts without our confirmation).  GMCPauls Truck Parts will not accept returned goods without prior authorization. Customer will pay freight on all returned orders of non-defective parts and these items must be returned in their original package, under no circumstances will shipping charges be refunded for shipping parts to the customer. Refunds are for the cost of the merchandise only, not including shipping and handling.

Important: Any item which has been altered, painted, installed or deemed non-resalable by GMCPauls Truck Parts are not eligible for return so test fit any parts before painting. All literature, including books, manuals, diagrams, and printed materials are non-returnable due to the nature of the material included.  Truck Freight Items, Electrical parts, Carpet, Upholstery, drop suspension parts, pre-bent line kits, under-bed conversion tanks and all special order items are non-returnable for Exchange or Refund.  Liability of GMCPauls Truck Parts  and our suppliers, under this warranty is limited to repair or replacement or refund of the defective or incorrect part. GMCPauls truck parts and our suppliers, hereby disclaims all other warranties, whether expressed or implied. GMCPauls truck parts and our suppliers, are not responsible for damage caused by abuse, incorrect installation, modification, shipping accidents, or normal wear; nor is GMCPauls or it's suppliers, responsible for any labor charges, inconvenience or other expenses related to the installation or use of our products.

 Cancellations- A order without special order items may be canceled at anytime up until shipment occurs. Once a order has shipped it can not be canceled and any refused shipments or returns are subject to restocking fees.

  Special order items must be canceled within 24 hours of ordering otherwise the item can not be cancelled for refund or exchange. Please email us to request a RMA# for eligible returns. Returns submitted without a RMA# will be refused and returned to the sender.

Truck Freight
Products to large or heavy to be shipped by UPS (fenders, hoods, etc..) must be shipped by Truck Freight. Your order must be prepaid in advance including freight charges. Be sure to inspect all freight on delivery for damages and if any minor damages are discovered note this on the bill of lading when signing if the part is considered to heavily damaged to repair or is other than ordered you should refuse delivery. Failure to refuse a incorrectly shipped part makes you responsible for any return shipping costs. Please Email GMCPauls Truck Parts For Shipping Quotes  Please include a commercial business address whenever possible. Contact our customer service department for additional information.

*BE ADVISED THAT IF YOU ACCEPT DELIVERY OF ANY DAMAGED FREIGHT AND FAIL TO NOTE IT ON THE FREIGHT BILL or to FED-Ex or UPS driver at time of delivery, THAT FREIGHT IS YOURS, AS YOU HAVE ABSOLVED THE FREIGHT LINE OF ANY AND ALL RESPONSIBILITY BY YOUR SIGNATURE***

In order to address some confusion concerning truck freight shipments, we need to share some information with you. Our negotiated truck freight rates are based on commercial business address deliveries of palletized goods and standard business hour schedules. Usually, Monday through Friday from 8:00am to 5:00pm. The expectation of a business LTL delivery is to have a defined loading and unloading area that is accessible with a tractor/trailer rig. Itís also expected that a forklift or pallet jack would be available to unload the freight. Knowing this will make it easier to understand what are known as Accessorial Charges. 

Accessorial Charges are any fees that are added to the delivery charges. 
    Common accessorial fees include Lift Gate, Inside Delivery, Residential Delivery, Limited Access Delivery, Construction Site Delivery, Farm/Rural Route Delivery, Delivery Appointment or Notification Fees, Redelivery, Segregating/Sorting/Material Handling and COD Charges.

 Costs for these fees vary between the trucking companies and each shipment can be charged for more than just one. These charges are not included in the normal Freight costs. The good news is that most of these fees are less if added to the shipping bill before shipping rather than on the delivery manifest by the freight carrier. Please discuss this with us so we can save time and money by avoiding Freight Charge Backs. 

Residential deliveries- Occur during normal business hours of 8am-5pm so you will need to arrange to have someone on hand to accept the delivery if no one is normally home and when providing the contact phone # someone will need to available at that number Mon-Fri 8am-5pm for them to arrange the delivery. If the freight carrier is unable to reach you within 48 hours of the 1st attempt storage fees may apply and will be billed to the card used to make the purchase. we will notify you prior to any such billing.

U.P.S. Oversize
All items considered "OS" (oversize) can be shipped via UPS, with a minimum fee of 30lbs. Will be charged in accordance with their actual weight. There may be products listed in this catalog which are oversized but may not be indicated as such. We reserve the right to charge an oversize fee on any order which contains oversize products, even though it may not be indicated in catalog.

Insurance
Each order is shipped fully insured for loss or damage. 

Damage Claims
Always check the contents of your shipment in the presence of the person delivering the merchandise as we insure your shipment in your behalf. You must notify us by email at
robbinspd1199@yahoo.com
within 3 days of receiving your parts notifying us of any damages incurred during shipping otherwise you lose the ability to file a damage claim and exchange for a undamaged part. Should any damage occur, immediately notify UPS, Fed-Ex Ground or the truck freight company delivering your goods to file a claim. If you require a replacement quicker than the carrier pays your damage claim you can pay for a 2nd and have it ship immediately. Otherwise all replacements will be shipped after the claim is paid as once we release your part to the carrier we are no longer contractually responsible for any damages that occur beyond our control for the part once its in the carriers possession. Notify GMCPauls Truck Parts  customer service department for instructions on returning damaged goods. GMCPauls Truck Parts  accepts no responsiblity for parts damaged in transit. No credits or refunds will be issued until claim is settled.

Sheetmetal parts are very susceptible to slight damage due to the nature of the product and shipment methods. No credit will be issued for sheetmetal that has small pecks, dings, scratches, or other minor flaws. ANY body panel (Factory original or reproduction) requires minor body work when installed for a show quality finish. 
Tailgates and fenders are packaged as securely as possible but are 2 components that are very large and easily damaged. These pieces are best shipped truck freight to receive them 100% damage free which is what we recommend. However we leave the shipping method choice to you, If you do not specify Truck Freight delivery on these 2 types of items and Fed-Ex or UPS damages them you will need to repair damages as damage claims will most likely be denied by them due to their being a large sheet metal part.

***BE ADVISED THAT IF YOU ACCEPT DELIVERY OF ANY DAMAGED FREIGHT AND FAIL TO NOTE IT ON THE FREIGHT BILL or to FED-Ex or UPS driver at time of delivery, THAT FREIGHT IS YOURS, AS YOU HAVE ABSOLVED THE FREIGHT LINE OF ANY AND ALL RESPONSIBILITY BY YOUR SIGNATURE***

Restocking Fee
There is a 30% re-stocking fee on all correctly shipped non-defective parts that are eligible for return. To be eligible for return all parts must be returned unused in their original sealed packaging where applicable. Shipping costs are not refundable. 

Sheet Metal
GMCPauls Truck Parts  recommends that all sheet metal parts be test fitted prior to painting or modification of  the part as we will not be responsible for any damage or loss caused by delays, failures, or any consequential damage arising from any cause whatsoever, nor for the labor, transportation, or any other charges incurred in the replacement or repair of a defective item. We try to accurately describe all parts on our web site and update items as changes occur when we are aware of the parts changes. We however will not be responsible for any changes or defects that have occurred that we are not aware of other than to replace the item if defective or other than described or offer a refund upon its return. 

Disclaimer
GMCPauls Truck Parts 
will not be responsible for any damage or loss caused by delays, failures, or any consequential damage arising from any cause whatsoever, nor for the labor, transportation, or any other charges incurred in the replacement or repair of a defective item. We shall not be liable for personal or mechanical damage caused by the use or misuse of any of our products. We try to accurately describe all parts on our web site and update items as changes occur when we are aware of the parts changes. We however will not be responsible for any changes that have occurred that we are not aware of other than to replace the item if defective or other than described or offer a refund upon its return.  We are not responsible for typographical or printing errors.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: GMCPauls@GMCPauls.com
By Fax: 773-442-0103

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

 

GMCPauls Truck Parts
505 Adams Drive / Rockville, IN / 47872
Email- robbinspd1199@yahoo.com